Shipping & Returns

Shipping Policy

Processing Time: Generally 1–3 business days for sourcing, quality check, and packaging.

Shipping Origins: Products are from domestic US suppliers.
Shipping Times:

US to US: Typically 2–5 business days.

Shipping Costs: Shipping is Free
Tracking: Available through Shop.app

Returns & Refunds
We stand behind our products and want you to feel great about your purchase. If something isn’t right, we’ll do our best to make it right.

Order Changes & Cancellations
Need to make a change? No problem—as long as your order hasn’t been processed yet.

Orders can be canceled or updated before processing begins
Once your order is being prepared or shipped, it can’t be changed
Some items (like custom or preorder products) may not be eligible for cancellation after purchase
When Things Don’t Go As Planned
We offer refunds or replacements if:

Your item arrives damaged or defective
You receive the wrong item
Something is missing from your order
Your package is lost or significantly delayed
Shipping Delays
If your order is taking longer than expected:

U.S. orders: Please allow up to 45 days
International orders: Please allow up to 60 days
Brazil orders: Please allow up to 110 days
If your package hasn’t arrived after these timeframes, we’ll step in and either send a replacement or issue a refund.

Marked Delivered but Not Received
If tracking shows your order was delivered but you didn’t receive it:

Reach out to us—we’ll help you look into it
In some cases, we may ask for confirmation from the shipping carrier
Damaged or Defective Items
If your item arrives damaged or isn’t working properly, we’ve got you covered.

Let us know within 30 days of delivery
Send a photo or quick video showing the issue
Once we confirm, we’ll send a replacement or refund—your choice.

Note: If only the packaging is damaged but the product works perfectly, we won’t be able to offer a refund.

Wrong or Missing Items
If something’s off with your order:

Send us a photo of what you received
Include the packaging and shipping label
Let us know what’s wrong (wrong item, size, color, etc.)
We’ll fix it quickly with a replacement or refund.

Do I Need to Return the Item?
In most cases, no return is required. If your item is defective or incorrect, you can usually keep it.

Refund Timing
Requests must be made within 90 days of purchase
Once approved, refunds are processed within 5–10 business days
Refunds are issued to your original payment method
Subscriptions (If Applicable)
Subscription charges are generally non-refundable
In some cases, the most recent charge may be refunded if:
Requested within 5 days, and
No services or credits have been used
Store Credits (If Applicable)
Promotional credits aren’t refundable or transferable
Purchased credits may be refundable (unused amounts only)
PayPal refunds must be requested within 180 days
A Quick Note
We handle each situation with care, and while we can’t guarantee refunds in every case, we’ll always work with you to find a fair solution.

Need Help?
We’re here for you. If something’s not right, just reach out with your order number and any photos—we’ll take it from there.